Cancellation Policy

We understand that sometimes circumstances change, and you may need to cancel an order. This policy outlines our procedures for order cancellations.

Eligibility for Cancellation:

  • Pre-Shipment Cancellations: You may cancel your order for refund as long as it has not yet been shipped. Once an order has been shipped, it is considered fulfilled and cannot be canceled. 

  • For Bank Deposit Payments

    If you choose Bank Deposit as your payment method, your order will be placed on hold for a maximum of 12 hours from the time of purchase.

    A deposit or full payment must be received within this 12-hour period to confirm your order and reserve your items. If payment is not received within this timeframe, your order will be automatically canceled.

    Non-Refundable Deposits

    Please be aware that any payments made in installments or as a partial deposit are non-refundable. This amount serves to hold your items and cover the opportunity cost of them being unavailable to other customers. If the order is ultimately canceled or not paid in full, the deposit will be forfeited.

    By selecting the Bank Deposit payment option, you acknowledge and agree to these terms.

How to Cancel an Order:

To cancel an order, please contact us as soon as possible

  • Email: hello@aamayajewels.com

Please provide your order number and the reason for the cancellation.

Cancellation Processing:

  • Confirmation: Once we receive your cancellation request, we will send you a confirmation email acknowledging your request.
  • Refund Credit: If your order is eligible for cancellation, we will issue a refund for the full amount of the order (excluding any original shipping costs) within 2-3 business days. We will send you an email confirmation once the credit has been issued.

Exceptions:

In rare circumstances, we may need to refuse or limit order cancellations. This may occur due to factors such as:

  • Suspected fraudulent activity.
  • Repeated cancellations by the same customer.
  • Force majeure events (e.g., natural disasters, pandemics).

What if my order has already shipped?

If your order has already shipped than we are unable to cancel it. 

Contact Us:

If you have any questions regarding our order cancellation policy, please contact us:

  • Email: hello@aamayajewels.com

Exceptions:

In case you have received any damaged or wrong product, then your order will be eligible for replacement within 1-2 days of receiving the product. Parcel opening video is mandatory for any damage claims.

Once replacement is approved , the  replacement piece will be sent to you in 5-7 working days after we receive the defected product. 

If it is genuine case, then you will have to send the product back to us. The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the exchange coupon code if the product(s) is shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

This policy is designed to be clear and transparent. We appreciate your understanding and cooperation. We strive to provide excellent customer service and will do our best to accommodate your needs.